Shipping, Returns & Payment Plan
UK delivery is £3.95 per order & Free Delivery over £30
International delivery starts at £7.95 to EC countries and £12.95 for the rest of the world. This charge is based on an average clothing order weighing no more than 600g when packed and the order fitting within Air Mail Small Packet dimensions. Above this, we will contact you after the order if an increased shipping charge is required.
Our Payment Plan lets you put down a twenty-five Percent deposit (a minimum of £10) and then pay the remainder within six weeks. You can clear the balance with credit card or PayPal either over the phone or by coming into the shop to pay when you collect your items. After six weeks, if you are unable to pay, the items are put back on sale. No refund is made for a deposit payment, as stock is held on your behalf and the deposit is held as a restocking charge.
UK - In stock items are usually despatched within two working days assuming your card payment has been authorised. All orders require a signature on receipt. UK orders are sent first class recorded, next day special or courier delivery.Please inform us should your parcel not arrive within 5 working days of ordering and we will track it for you.
If you require an urgent UK next day delivery please and we will do our best to help you. Next day delivery costs from £6.50 depending on the size and weight of your order.
Overseas - In stock items are usually despatched within two working days assuming your card payment has been authorised and any additional delivery costs that may be required have been paid for. Orders are sent airmail with Royal Mail or Courier and require a signature on receipt. Most deliveries are made within one week but this does depend on the country of destination.
In the unlikely event that your order cannot be processed and delivery made within the above timescale we will contact you and inform you of the expected delivery date. You will have the option to cancel your order if this is not acceptable to you.
Should any order be returned to us due to you being unavailable to receive it the order will not be despatched again until further payment for additional delivery costs has been received by us. We will contact you in the event of this happening.
Refunds & Exchange
We want all of our customers to be happy with their purchases if you have any problems with your purchase we will be pleased to offer you a refund, exchange or credit note.
To receive a refund please return the item(s) to us unworn/unused in its original packing with product tags attached within 7 days of receipt. The full price of the item will be refunded less the delivery costs. Please fill in the returns section on your delivery note and include this in the package. * For sale items we can only offer an exchange rather than refund.
To receive an exchange or credit note please return the item(s) to us unworn/unused in its original packing with product tags attached within 7days of receipt. The full price of the item will be credited less the delivery costs. Please fill in the returns section on your delivery note and include this in the package. * Where an exchange is required please contact us to let us know the alternative product that you require and we will check it is available and reserve you the correct size, design or gift of your choice.
*Return postage costs are at your expense. We cannot accept any liability for items lost or damaged during return postage so we recommend you send the items insured and recorded delivery. We will not charge you additional delivery costs for your exchanged product(s).
This does not affect your statutory rights or your right to cancel your entire order.